It’s safe to assume that you carry your mobile phone with you everywhere you go outside of your home and office. With today’s hosted pbx offerings, your phone can become much more than a personal communication device.
Many services will allow you to take your office number and extension with you in the form of an application. By doing this, you would be able to respond to clients and partners with an unprecedented agility from any location in the world.
Being accessible as such makes you look more professional and better-attuned to the needs of customers, partners, employees and other contacts.
Following the same idea, you can do this for your team as well, allowing them to be agile and available even when they are not working in one central location. It gives your business a line of communication that is easily accessible.
While keeping an open line with your clients is a crucial part of ensuring that your business grows, we mustn’t forget that our colleagues need us, too! By having a virtual hosted PBX, your colleagues can also easily remember how to contact you by using an extension rather than dialling the entire number. They will also be able to make quick phone calls to each other to collaborate on various large-scale goals.
For example, if you are developing an app, the team members writing the various modules can communicate rapidly whenever they need particular details on the code that they are working on. This increases productivity across your connected organization, again even if the team is dispersed across different locations, but that brings the point that communication levels then drop between employees, and also employee to customer communication can also suffer, maybe due to language barriers, lack of knowledge or communication skills, which is why universities like the University of Southern California offer communication for business courses, so business communication can be up to standard.
The market for cloud-based virtual PBX services is growing, according to analysts, who say that it will reach around $12 billion by 2018. Because these new phone systems provide mobility, these allow newer businesses with different models to operate fluidly from one number, transforming them into more professional entities.
Online collaboration platforms have given us a way to collaborate in a variety of ways that a simple phone line did not have the capability to deliver.
Modern platforms that operate on the web or mobile devices such as Yammer, Trello, Asana, Basecamp and Podio all present different ways to communicate with employees and customers, capturing much more than a simple voice conversation can.
This may lead to the notion that voice communication doesn’t carry much weight anymore, but the truth is that we’re simply shifting to a newer medium for making our voices heard.
Not only is the VoIP market exploding, but worldwide smartphone sales are also going through the roof. Voice communication isn’t dying—it’s transforming into something more flexible.